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Autumn Foods PLC

Network overhaul delivered within budget & on time: READ MORE

Hollinger Print Ltd

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Steeplecourt PLC

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Support

ITELICA offers a number of support options to suit the needs of its customers. Working as your IT department or along side your IT department we provide the expertise, experience and manpower needed:

• Contract support : IT support at a fixed, annual cost
• Pay As You Go support : no ties support provided as needed
• Remote support : instant support delivered over the internet
• 24/7 monitoring : prevention and early warning system
• Emergency callout : 24 hour emergency callouts
  Our NetGuardian system monitors network servers, devices, components and processes around the clock, alerting our engineer's as soon as an issue arises. This minimises network downtime, saving your business time, money & its good name.
  We provide 12 month support contracts at a fixed annual cost allowing clients to budget for their IT support needs. Support is provided on-site, by remote link & telephone. A PDF giving our support plans can be downloaded below.
  Pay As You Go support is provided as and when required without commitment to any contract. Engineers are available to meet your support needs at our standard business rate of £35.00 per hour.
  Remote support is provided instantly via an internet link saving customers time and money. It's charged at £20 for the first 30 minutes and £10 for every 30 minutes thereafter. Please email or call for further details.
  We provide a 24 hour emergency callout service and aim to be on site within 2 hours of receiving your emergency call, 24 hours a day.

Reduced rates are available for non-profit organisations (excluding contract and remote support). Call for details.

Click here to logon to our online Helpdesk.
Click here for remote support.

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