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Support options

Contract support

We offer Essential, Intermediate & Comprehensive annual support contracts from £12.50 per user per month. Contracts come with a service level agreement, full inventory of equipment & sites to be included as well as 24/7 monitoring. For full details please download our support PDF here.

On-demand support

If your organisation's IT support needs are infrequent we offer on-demand support without the need for a contract. Our experienced, qualified engineers are available to provide expert IT support at only £30.00 per hour. You'll be invoiced after the support has been provided.

Prepaid support

As an alternative to contract support, blocks of support time can be pre-purchased in quantities of 10 or 20 hours at a discounted rate of £28.00 per hour. These hours never expire and can be used by the client as and when needed for on-site or remote support, emergency call-outs or project-based IT work.

Remote support

If you have a problem with your computer we can connect to it over the internet to fix it remotely. If you're an existing client this service is already included in your support schedule, just call us! If you're not an Itelica client we can still help. Click here to speak with our support team to request remote support.


Full details of our support packages can be downloaded here
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