contract support

We offer Gold, Platinum and Platinum+ annual support contracts. Each contract comes with a service level agreement allowing the client and us to ensure service levels are met. Contract support has a number of advantages over the traditional 'break-fix' approach. Break-fix involves fixing problems as they occur whereas support contracts aim at preventing those problems in the first place meaning less outages and downtime. This is achieved by including preventative maintenance and 24 hour monitoring of your systems as part of the support programme.

emergency support

If you have an IT problem that needs to be fixed immediately give us a call on 01603 340095. We can be onsite within 2 hours to get the issue resolved.

instant support

If you have a problem with your computer we can connect to it now to fix it remotely. If you're an existing client this service is included in your support schedule. If you're not an itelica client we can still help. To give our engineer access to your computer click this link:

on-demand support

If your IT support needs are infrequent we offer on-demand support without the need for a contract. Our experienced and qualified engineers are available to provide IT support as required at our standard hourly rate of £35.00.

out-of-hours support

If you need out-of-hours IT support we provide a 24-hour direct line to an on-call engineer. Telephone us to register for our out-of-hours support service.

pre-paid support

As an alternative to contract support blocks of support time can be purchased in quantities of 10 or 20 hours at a discounted rate of £28.00 per hour. These hours never expire and can be used by the client as and when they like for routine, emergency or project-based IT work.

single point of contact

If you have a problem with any aspect of your IT we will take responsibility for its resolution and liaise with third parties on your behalf to get it fixed. This leaves you and your staff free to get on with their normal duties and ends the frustrating problem of being bounced between suppliers when issues arise.

Testimonials

"ITELICA have been looking after our IT since 2002. They've been an integral part of our operations as our business has evolved and grown. We've always found them to be competent, professional and dependable. We've built our business on providing our customers with a better service than they can get elsewhere so we can't afford to be let down by our IT systems. Having an IT partner who knows our business and we know we can depend on is crucial."
Ian Goody, CEO.
Premier Financial Group Ltd

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"We were experiencing regular issues with our network so we called Itelica in to help. After trouble-shooting the issues a solution was recommended which was agreed to. Since implementing their recommendation the issues we were experiencing have disappeared. This enables us to get client's proposals out much more efficiency and without the small but regular annoyances previously experienced."
Paul Holiday, Director.
GreenSky Wealth Ltd