IT Support

Dependable IT support is essential for any business to become and remain successful in today's competitive markets. We've been delivering IT support to businesses for ten years and pride ourselves on being a service-focussed company. With us you can be confident your business will be getting the best IT support available.


    Overview

    We offer a range of sensibly priced IT support packages to suit our client's needs. All our support packages include 1st, 2nd and 3rd line support. Our contract packages include 24 hour monitoring of your servers and we optionally offer around the clock emergency call out. We're experienced, qualified, competent and dependable and also offer a free consultation
    so it will cost nothing to find out how we can help.

    IT support contracts

    We offer three levels of contract support - Gold, Platinum and Platinum Plus. Each of these comes with a detailed service level agreement which allows us and the client to monitor service levels to ensure they're being met. Contract support has a number of advantages over the traditional 'break-fix' approach to support. Whereas break-fix involves fixing problems as they occur, support contracts aim at preventing those problems in the first place meaning less outages and downtime. This is achieved by 24 hour monitoring of servers and including preventative maintenance as part of the support programme.

    Purchasing support hours upfront

    As an alternative to a contract, support time can be purchased upfront in blocks of 10 or 20 hours at a discounted rate of £27.00 per hour. These hours never expire and can be used by the client as and when they like for routine, emergency or project-based IT work.

    Ad hoc support

    If your IT support needs are infrequent we offer ad hoc support. Our experienced and qualified engineers are available to provide IT support as required at our standard hourly rate of £34.00.

    Single point of contact

    If you have a problem with any aspect of your IT we will take responsibility for its resolution and liaise with third parties on your behalf to get it fixed. This leaves staff free to get on with their normal duties and ends the frustrating problem of being bounced between suppliers when issues arise.


    Full details of all our support packages can be downloaded here