IT Support Services in Norwich & Norfolk


Itelica are passionate about implementing innovative IT support, services and solutions to help businesses deliver better products and services to their customers. By analysing our client's business we are able to implement IT systems that reduce operating costs, increase productivity, automate labour intensive tasks, create digital content and platforms for selling products and services, improve communication, collaboration and workflow, share resources, minimise downtime, maximise ROI and bring other measurable results that benefit their bottom line.

Call us today on 01603 340095



Server or NAS?

Posted on: 08 August 2017

Windows 10There was a time when a Microsoft Windows server did a multitude of tasks; share files, act as a print sever, act as a mail server, run databases, authenticate users to the network and maintain network security policies and user profiles. In fact, Microsoft Small Business Server was specifically designed to do almost everything 'in-house' that was required by a small business. Since the advent of the cloud, more and more IT related services previously undertaken in...

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Own a start-up business?

Posted on: 12 April 2016

Startup business Since 2002 we have been providing new businesses with complete IT systems to help them establish themselves and grow. Whatever the budget, we get new businesses up and running with professional emailing systems, centralized file storage systems, VoIP telephony systems that present a professional image, reliable broadband connections and eye-catching, engaging websites all combined with affordable ongoing support that is...

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Huge fines for non-compliance of new data laws

News & Views: August 2017

New EU regulations being introduced in May 2018 that govern how organisations handle and protect personal data could lead to huge fines for UK businesses if found to be non-compliant. As a result, Itelica are in the process of putting together a comprehensive solutions package to ensure businesses they work with are compliant. The GDPR is a new EU regulation governing how organisations handle and protect personal data. Organisations need to keep records of all personal data and be able to prove consent was given, where the data's going, what...

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What our clients are saying...

"When we moved to our new offices in central Norwich we needed a new phone system as our old system was part of our former office's infrastructure so couldn't be moved. Itelica installed a new VoIP system for us at a very reasonable cost which proved a real step up from our old system. With five extensions and feature rich IP telephone handsets we're able to transfer calls to appropriate members of staff, put callers on hold when necessary, forward calls to mobile phones if a staff member is unavailable, make use of editable call menus and even have calls made to our main number routed to a handset at home. On top of this we are actually saving money as the cost of calls is significantly less than our old system."

Andrew Crawford, Director
GreenSky Wealth Limited

"Thanks to Nick and his team for setting up our email and website. They have given me a very professional service and are always quick to respond to queries and implement changes. I would have no hesitation in recommending them to my clients and colleagues."

David Irwin, Managing Director
IR Imaging Ltd

"Since designing and installing our Microsoft business network in Spring 2009 our IT has operated very smoothly. Itelica automated tasks like daily backups as well making the adding of new users and email addresses much simpler than before. The result is we spend less time thinking about IT and more time running our business."

Kevin Shewell, Director
Autumn Foods PLC

"Itelica's proactive approach has been invaluable to us. In the last few years their IT recommendations have helped improve the efficiency and operations of our business. They recently replaced our 7 year old server for one with the latest hardware and software as well as making a number of other important upgrades to our network. Everything went smoothly with minimal disruption and is running much better now than before. The service they offer is always punctual, professional and competent and so we are happy to recommend them to other businesses."

Mark Hollinger, Director
Hollinger Print Ltd

"Many thanks to Itelica for all their help. It is amazing how well the systems all work. The staff are very rarely interrupted by IT issues now for which I am very grateful."

Simon Budd, Managing Director
Lifeline 24 Ltd

"Having experienced other IT support providers while working for several companies in the past I knew finding dependable IT support to cater for the needs of our growing business might not be easy so I was relieved when Itelica were recommended. They've always been very responsive to support requests and quickly resolved issues. In February 2013 they installed a new Microsoft Business server for us which we have had no issues with so we happily recommend them to others."

Simon Linstead, Managing Director
Nurture Financial Planning Ltd

"Itelica have been looking after our IT since 2002. They've been an integral part of our operations as our business has evolved and grown. We've always found them to be competent, professional and dependable. We've built our business on providing our customers with a better service than they can get elsewhere so we can't afford to be let down by our IT systems. Having an IT partner who knows our business and we know we can depend on is crucial."

Ian Goody, CEO
Premier Financial Group Ltd

"During the free consultation Itelica provided clear advice and options as to the type of site and features that would help portray my landscape gardening business. Pricing was clear and good communication and responses to questions was provided throughout the development process. I'm very pleased with the website which was completed on time and has received positive comments from those who have viewed it."

Mike Pearce, Owner
Lasting Landscapes

"We were experiencing regular issues with our network so we called Itelica for help. After trouble-shooting the issues a solution was recommended which was agreed to. After implementing their recommendation the issues we were experiencing disappeared which enabled us to get client's proposals out much more efficiently and without the small but regular annoyances previously experienced. They've since become our regular IT consultancy and have helped us on many occasions to improve our productivity and operations by recommending excellent solutions in relation to making the best use of technology."

Paul Holiday, Director
GreenSky Wealth Ltd

"We've been working with Itelica since 2006 and during this time they've deployed most of our Microsoft business servers as well as decommissioning older servers at the end of their life cycle. Most of the work they do relates to our email system which is very important. In 2008 they installed a backup mail server which has since proved its merit by taking over mail delivery when required. We always find the engineer very helpful, even working on Saturdays and in the evening if needed."

Edward Miles, Managing Director
FreightForce Distribution Ltd

"We first used Itelica for a simple network point change we needed and while doing this they recommended a couple of other changes that further improved the operation of our network and the internet. Since then we use Itelica for all our IT related work. The engineer is always punctual and happy to help with any issues we have. As a result Itelica is now our first choice when any IT related work needs to be done at our Norwich office."

Matthew Lines, Area Manager
Bagnall & Morris Ltd

"Itelica's ability to trouble shoot problems and come up with solutions has been invaluable. With their experience and knowledge we always know we will be able to get a solution to whatever IT problems we have no matter how simple or difficult."

Mark Lacock, Managing Director
Aspire Mortgages Ltd

"We had been dissatisfied with our previous IT support provider for a while but getting a new IT support provider was daunting. Fortunately a company we deal with on a regular basis were already using Itelica for their IT support and recommended we contact them. We have now been using Itelica for 6 years and are very happy we switched. We have no hesitation recommending them to any other businesses."

Marion Bokkelkamp, Director
Steeple Court PLC

"Itelica not only provide a very fast and efficient computer support service with quick response times but are also proactive in recommending improvements to our IT systems. They successfully replaced our workgroup with a server-based network and also advised & assisted us with moving to a better ISP after we had problems with our previous one. Both initiatives have improved the efficiency of our operations and I am happy to recommend them."

John Anderton, Managing Director
Vetroplas Packaging Ltd

"I found Itelica's advice on every aspect of building and launching our website absolutely invaluable. Not only did they build our website very quickly & to a high standard but they gave us advice throughout the process on all types of matters from promoting & maintaining the site to the best deal when it came to hosting it. I can't recommend them highly enough."

Steven Wickham, Proprietor
Kent Property Management

"As well as designing and building our web site Itelica provided training in how to update it which was one of the most important things for us as our stock which is constantly changing. we are extremely happy with the web site. Their expertise and ability to demonstrate how to add products and maintain our ecommerce store in a way that is easy to understand is great."

Stuart Hunt, Manager
Mediquip UK

"I'd been using another email service provider for my business and had been having problems sending emails for a couple of months. I spoke to the provider several times but they kept on telling me it wasn't to do with their system. I then called Itelica and they ran some tests that showed the issue was definitely with my current provider. After going back to them but still getting no help I switched to Itelica's mail system and haven't had a single issue since so am very pleased and recommend them to other business colleagues."

Robert J. Old
Independent Financial Adviser

"We've been using Itelica as our IT service provider since June 2012. Nick's conscientious nature is core to the personal service he provides which we have been more than happy with since using their services."

George Utting
Park View Private Clients Ltd